SHIPPING POLICY

At Seoul Sundays, we’re committed to getting your order to you as quickly and safely as possible. Please review the information below regarding order processing, shipping and delivery.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order has been placed and payment has been successfully confirmed.

During busy periods, promotional events, product launches and holidays, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

SHIPPING & DELIVERY

We offer shipping to a range of destinations worldwide.

Estimated delivery times will vary depending on your location, the shipping method selected and the courier responsible for delivering your order.

Typical estimated delivery times after dispatch are:

Shipping: approximately 5 business days

These timeframes are estimates only and are not guaranteed.

Delivery may occasionally take longer due to customs processing, courier delays, public holidays, severe weather, high-volume periods or other circumstances outside of our reasonable control.

SHIPPING COSTS

Shipping costs, where applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Seoul Sundays may offer free or discounted shipping as part of a promotion or membership benefit. Any applicable offer will be displayed on our website or during checkout.

ORDER TRACKING

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us at hello@seoulsundays.com and our team will assist you.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your shipping address before completing your purchase.

If you notice an error in your shipping information, contact us at hello@seoulsundays.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

DELAYED ORDERS

While we aim to have all orders delivered within the estimated timeframe, occasional delays may occur.

Seoul Sundays is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public holidays or other circumstances outside of our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist you in investigating the shipment with the applicable carrier.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members, neighbours, building reception or concierge, and any designated safe delivery locations.

If you are still unable to locate your order, please contact us at hello@seoulsundays.com.

We will work with you and the applicable shipping carrier to investigate the delivery.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible at hello@seoulsundays.com.

Please include your order number and photographs of the damaged item and packaging so our team can assess the issue and determine an appropriate resolution.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

Customs processing may also result in additional delivery delays outside of our control.

MULTIPLE SHIPMENTS

In some circumstances, items within the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping fees solely because we choose to dispatch your order in multiple packages.

RETURNS

Returns are handled in accordance with our Returns & Refund Policy.

For information regarding returns, eligibility and refunds, please visit:

https://seoulsundays.com/policies/refund-policy

CONTACT US

If you have any questions regarding your order, shipping or delivery, please contact our customer care team:

Seoul Sundays
hello@seoulsundays.com
https://seoulsundays.com