Returns & Refund Policy

At Seoul Sundays, we want you to feel confident shopping with us. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

Returns

To be eligible for a return, your item must be in the same condition in which you received it — unused, unopened, and in its original packaging, with any original tags or seals intact. You will also need to provide your receipt or proof of purchase.

To request a return, please contact us at hello@seoulsundays.com.

If your return is approved, we will provide you with the return address and instructions on how to send your order back to us. Items returned without first contacting us and receiving return approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you have received the wrong product, contact us as soon as possible at hello@seoulsundays.com so our team can review the issue and help make it right.

Exceptions & Non-Returnable Items

For hygiene and safety reasons, certain opened or used skincare, beauty, haircare and personal-care products may not be eligible for return.

We are also unable to accept returns on gift cards or final-sale items, except where required by applicable law.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a different product is to return your original item. Once your return has been accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned products must be in the same condition in which they were received, unused and in their original packaging, unless applicable law provides otherwise. You will also need your receipt or proof of purchase.

Membership Billing

Purchases made through Seoul Sundays may include enrolment in our Membership Program, where clearly disclosed during the purchase process. Membership provides access to benefits such as exclusive member pricing, offers, gifts, shipping benefits, or other member-only perks as advertised.

By enrolling in the Membership Program, you authorise the recurring membership fee displayed during checkout to be charged to your nominated payment method every 30 days until cancelled.

You may cancel your membership at any time through the membership cancellation option available on our website or by contacting us at hello@seoulsundays.com.

Once cancelled, you will not be charged for future membership billing periods. Unless otherwise required by applicable law, cancellation does not provide a refund for membership fees already charged, and your membership benefits will remain available until the end of your current billing period.

Membership fees are non-refundable except where required by applicable law. Returns and refunds for product purchases remain subject to this Returns & Refund Policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@seoulsundays.com.

Contact Us

For any questions regarding returns, refunds, damaged products, or your Seoul Sundays membership, please contact:

Seoul Sundays via hello@seoulsundays.com